SCS - Privacy Policy
At Shield Care Solutions, we are committed to maintaining the highest standards of care, conduct, and compliance. The following policies outline our professional responsibilities to clients, staff, and regulatory bodies. These policies are reviewed regularly to ensure they remain current, effective, and in line with relevant legislation.
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Data We Collect
When you engage with our website or services, we may collect personal information such as:
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Name, email address, and phone number
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Employment information (e.g. CVs, application forms)
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Health data where applicable for care delivery
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IP address and browsing data
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How We Use Your Data
We use the information we collect to:
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Respond to inquiries or process job applications
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Deliver personalised care services
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Improve user experience and the functionality of our website
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Data Sharing
We do not sell your personal data. We may share your information with:
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Internal staff and recruitment teams
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Trusted third parties who provide IT, hosting, or administrative support under strict confidentiality agreements
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Your Rights
Under UK data protection law (UK GDPR), you have the right to:
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Access the personal data we hold about you
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Request corrections or deletion of your information
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Object to or restrict how your data is processed
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Withdraw your consent at any time, where applicable
To exercise any of your rights, please contact us at: clients@shieldcaresolutions.com
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Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a clearly stated effective date. Please review it regularly to stay informed about how we protect your information.
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Equality, Diversity, and Inclusion Policy
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We value and respect diversity. All clients and staff are treated fairly and without discrimination on the basis of race, gender, age, disability, sexual orientation, religion, or any other protected characteristic.
We are committed to:
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Promoting equality of opportunity in recruitment and service provision
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Ensuring that every individual is treated with dignity and respect
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Preventing and addressing discrimination or harassment in any form
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Safeguarding Policy
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Shield Care Solutions recognises its duty to protect vulnerable adults and children from harm.
We will:
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Ensure all staff receive appropriate safeguarding training
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Respond promptly and effectively to any concerns or allegations
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Work in partnership with local safeguarding boards and professionals
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Follow the Care Act 2014 and Children Act 1989/2004 guidelines
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Health and Safety Policy
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We are committed to providing a safe environment for all our clients, staff, and visitors.
We ensure:
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Risk assessments are carried out regularly
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Staff are trained in safe working practices
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Equipment is maintained and used properly
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Health and safety incidents are recorded and reviewed
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Confidentiality and Data Protection
We fully comply with the Data Protection Act 2018 and UK GDPR. Your personal data is handled with care and only shared when legally required or with your consent.
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We are registered with the ICO: ZB896622
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You can request, access, or amend your data at any time by contacting us at: clients@shieldcaresolutions.com
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Complaints and Feedback Policy
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We value your feedback as it helps us improve our services.
You can:
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Raise concerns verbally or in writing
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Expect a response within 10 working days
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Be assured your complaint will be treated seriously and confidentially
To submit feedback or complaints, please contact:
Telephone: 0208 240 4444
Email:clients@shieldcaresolutions.com
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Staff Conduct and Professionalism
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All staff are expected to uphold high standards of behaviour in accordance with our Code of Conduct
Staff must:
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Respect client dignity, independence, and privacy
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Be punctual, courteous, and professional at all times
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Maintain confidentiality and adhere to care plans
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Report concerns or incidents immediately
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Training and Development Policy
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We invest in our staff through ongoing training, supervision, and development opportunities.
All staff receive:
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Induction and mandatory care training
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Regular performance reviews and supervision
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Access to CPD - continuing professional development and specialised care modules
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Mandatory care training delivered through Altura learning a trusted and CQC - compliant online training provider
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Service User Rights
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We are committed to protecting your rights, including:
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The right to make informed choices about your care
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The right to privacy, dignity, and respect
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The right to be fully involved in care planning
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The right to raise complaints without fear
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Medication Policy
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All care workers involved in medication assistance are fully trained and follow strict protocols to ensure safe administration, recording, and disposal of medication in line with the client's care plan and GP instructions.
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Infection Control Policy
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We maintain robust infection prevention practices in line with NHS, including:
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PPE usage
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Hand hygiene procedures
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Cleaning and waste disposal protocols
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If you would like to receive a copy of any of our full policy documents, please contact us at:
Email: clients@shieldcaresolutions.com
Telephone: 0208 240 4444
Shield Care Solutions Ltd
Southbridge House, 9-19 Southbridge Place, Croydon CR0 4HA
Registered Company No: 15229918