Frequently Asked Questions (FAQs)
Home Care Services
What types of home care services do you provide?
We offer a wide range of personalised care services, including Personal Care, Live-In Care, Companionship, Medication Support, Dementia & Alzheimer’s Care, Palliative & End-of-Life Care, Respite Care, and Domestic Help. Our services are flexible and tailored to each individual's needs.
Is live-in care available 24/7?
Yes. Our live-in carers provide continuous, round-the-clock support within the comfort of your home. They assist with everything from personal hygiene and medication to companionship and mobility.
Can I change or cancel my care plan?
Absolutely. We operate with transparency and flexibility. Care plans can be adjusted or cancelled in line with your changing needs or personal preferences.
Are your carers trained in specialist care, like dementia or end-of-life support?
Yes. Our live-in carers provide continuous, round-the-clock support within the comfort of your home. They assist with everything from personal hygiene and medication to companionship and mobility.
Do I need to commit to long-term care?
Not at all. We offer short-term, long-term, and one-off care services depending on your requirements. Whether you need support for a few hours a week or continuous care, we’ll tailor it to suit you.
Recruitment & Careers
How do I apply to work with Shield Care Solutions?
Visit our Careers page and complete the application form. You can also submit your CV via email or contact our recruitment team directly.
What qualifications or experience do I need to work as a carer?
Previous care experience is an advantage, but not essential. We provide full training to ensure all staff meet the highest standards. All applicants must pass background checks and complete our onboarding process.
Do you offer flexible shifts or full-time positions?
Yes. We provide a variety of flexible working arrangements including full-time, part-time, day and night shifts across England, Scotland, and Wales.
Are there career progression opportunities?
Definitely. We invest in our team through continued training, skill development, and opportunities to move into senior or specialised roles.
Do I need my own transport?
While not always required, having access to reliable transport is beneficial, particularly for community-based care roles.
Staffing Solutions
What staffing services do you offer to healthcare organisations?
We provide trained healthcare professionals—including carers, support workers, and nurses—to care homes, hospitals, supported living facilities, and more. Whether you need short-term cover or long-term placements, we can help.
Are your staff fully vetted and trained?
Yes. All staff are fully vetted through enhanced DBS checks, reference checks.
Can you provide last-minute cover?
Yes, we operate 24/7 and are well equipped to handle urgent staffing requests with fast turnaround times.
General Questions
Is my personal information safe with you?
Yes. We are fully compliant with GDPR and are registered with the Information Commissioner’s Office (ICO). Our Data Protection Officer ensures that your personal information is handled with the utmost confidentiality and care.
Do you provide services outside of Mitcham?
Yes. We offer services throughout England, Scotland, and Wales. Please contact us to check availability in your specific area.
What makes Shield Care Solutions different from other providers?
We offer a person-centred approach, led by compassion, dignity, and integrity. All our care is tailored, responsive, and underpinned by the values of respect, accountability, and excellence.
More questions? Send us a message!